I too got royally screwed over by them for a while back home.
Hope you get it sorted out pronto-like
( Giant Rat of Sumatra, Sat 10 Nov 2007, 17:25, archived)

Their customer service is by far the worst that I have ever experienced, it is abysmal.

( Leningrad, Sat 10 Nov 2007, 17:35, archived)

Have you written them a strongly worded letter
and/or got Nicky Campbell involved?
( Kamikaze Stoat has Spotify invites, Sat 10 Nov 2007, 17:38, archived)