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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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Spying Fish
I used to work for Screwfix Direct on the inbound ordering line. It was a nice easy job and I cannot remember a bad customer. All I had to do was to enter the reference number, confirm what the item was and ask for the quantity. Good job for a burnt-out engineering student.

The company used an electoral-roll style of address lookup, all you had to do was enter the address and it would populate the name of the owner/voters registered at the place. One day, a very pleasant sounding lady rang up and asked to register as a customer. I asked for her address first and said "Oh is that Catherine?". She sounded very shocked and asked me how i knew. I was feeling rather cheeky (and a bit strange) and said

"Well, I am not really supposed to tell you. However, I do have a magical flying fish that travels down phonelines. He looked over your shoulder and saw a letter with your name on."

About 1 minute passed by in silence then the customer laughed her head off.

She asked for his name and said that she wanted to speak to him. To which I broke out in laughter and said that it was Bob and that he was hiding behind the monitor in a bad mood due to his secret being let out.

Such a nice lady and she wished Bob a nice day at the end of the call.
(, Tue 8 Sep 2009, 21:29, closed)
Have a click
For Bob the magical flying fish :)
(, Wed 9 Sep 2009, 9:10, closed)

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