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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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I worked at a pub
He drinks a beer called Cool. It's a smooth-flow bitter. After me changing the barrel, it was extremely lively to pour. This is what happens after you change a barrel of beer and the pressure guage is being fucked up because of the cold weather.

After I poured the first pint of the new barrel, the head on the pint was a bit too much. Oops. This was because of the fuced up pressure guage mentioned earlier. He started ranting and raving about "I paid to have a pint! This is isn't a full pint!". I calmed him down, and told him to take a sip of his pint so I could top it up for him. All calm. All peaceful.

The next time he asked for a pint, the pressure guage went back to normal. I poured him a perfect pint of bitter. He took a sip, and asked for a top up. I was confused. He was confused. "Why?" I ask. "Well, you did it last time.." he replied. "No" I say. "Oh", he accepts.

This customer then has a third pint. The head, again, isn't perfect, but it's acceptible for Trading Standards quality. Once it settles, he examines his 3mm-more-than-usual head on his pint, and explodes.

"Oi! Barkeep" he barks at me in an angry manner. "Do you want me to take a sip out of this?" he asks, expecting me to top the beer up.

"If you want to", I reply. "But you can have the whole pint if you want, seeing as you paid for it".
(, Thu 4 Sep 2008, 17:02, 4 replies)
i do hope you pished in his glass

(, Thu 4 Sep 2008, 17:07, closed)
see
if everyone had a brain we could bring back the oversized glasses so you could have a pint and a head.
(, Thu 4 Sep 2008, 17:13, closed)
I understood
it was the legal right of the customer to request their pint to be topped up to the rim. everywhere i've worked there has been a sign explaining this.

Although I guess it would help to speak politely to the barstaff to obtain this...
(, Fri 5 Sep 2008, 11:01, closed)
I'm amazed
Now that I've moved away from Blighty and whenever I go back, how little, or none of a head they give you on a pint. Unless its Guiness...
(, Fri 5 Sep 2008, 15:16, closed)

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