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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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Caps Lock
Place i used to work dealt with security printers, the type that print cash and the like. We sent these printers all over the world with pretty serious servicing contracts with them so nice trips abroad were regular.

One time we recieved an irate call from Bangkok, Thailand shouting that they could not access there system and demanding an enginer visit and sort it ASAP. We explained that if a visit was the result of them either breaking or misusing the system they would be liable for all costs, this they agreed.

Thus my buisnes class flights from UK to Bangkok, nice hotel then visiting the printing plant, being ushered through security to the idle printer with all the management looking on. On walking up to the PC that ran all the software to run the machine i proceeded to turn off the CAPS key, input the password and he printer came back to life..... The look on their faces was priceless.

Thus a few days in Bangkok having a lot of fun ensued with a stopover in Dubai on the way home all on them.
(, Fri 25 Sep 2009, 13:55, closed)

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