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Home » Talk » Message 8128922 (Thread)

Gather the customer "voice" to deliver the most satisfying product, process, or service.
Dissatisfying - annoying features - avoided characteristics
Mandatory expectations - basics - must have characteristics
Customer needs - reasonable expectations - performing features
Delighters - surprise - innovators - unexpected features
(, Thu 9 Nov 2017, 16:50, archived)
shut up please

(, Thu 9 Nov 2017, 16:51, archived)
You are not a delighter

(, Thu 9 Nov 2017, 16:54, archived)
I couldn't dance for another

(, Thu 9 Nov 2017, 16:55, archived)
Groove is in the squart

(, Thu 9 Nov 2017, 17:11, archived)