» Call Centres

Is that the Abbey?
Not really about call centre as such but I have thought about impersonating them.

At work I have a London DDI number but for some reason a unknown funny person has diverted a 0800 number to it. The said 0800 number is one digit out from the abbey national share dealing call centre. Without fail every week I get a call asking "Hello, is that Abbey Share dealing". I am normally quite nice and inform them that they have the wrong number and give them the correct one, that is not possible while I am on holiday. So far I have had people leave me messages with account numbers, credit card numbers, home addresses and account passwords, this is despite the fact that my voicemail says something like "WOOOHHOOOOO I'm on holiday call 242 with your problems."

I guess it just proves that people don't listen to any recorded messages.
(Thu 3rd Sep 2009, 13:39, More)

» Call Centres

Sales calls at work.
You can always tell in about 2 seconds if the call you have just answered is a cold sales call. I now normally deal with them in the following way.

Phone rings:
Me: "Hello, £$%^ how can I help?"
Caller: "hi , Yes I would like to speak to XYZ"
Me: "and what might this call be regarding"
Caller: "We, have a important business opportunity for him"
Me: "OK, let me transfer you".... {hang up}

5 mins later phone rings:
Me: "Hello, £$%^ how can I help?"
Caller: "hi , Yes I just called but got cut off I would like to speak to XYZ"
Me: "and what might this call be regarding"
Caller: "We, have a important business opportunity for him"
Me: "OK, let me transfer you".... {hang up}

Repeat until they give up or get irate.

It always gets a few laughs in the office as different people get the same caller and repeat the same procedure.
(Fri 4th Sep 2009, 10:25, More)