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This is a question Clients Are Stupid

I once had to train a client on how to use their new website. I said, "point the mouse at that button." They looked at me with a quizzical expression, picked up the mouse and held it to the screen. Can you beat this bit of client stupidity?

(, Sun 28 Dec 2003, 22:47)
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I work in an internet cafe.
My job involves retail and technical support.

One of my favorite questions that I get are "How long does a Day Pass last for?".

A while back, a tramp came in the shop and started harrasing the people, so I asked him what was up.

"I NEED TO PUT SOMETHING ON THE INTERNET" (Yes, He wouldspeak in Caps)

"What do you need to put on the internet?"

"THE TRUTH! I'LL GIVE A COPY TO YOU TOO, AND THE ONE FOR THE INTERNET"

He slowly unfolds a piece of paper infront of me.

"YOU SEE THE TRUTH, I MUST PUT THIS ON THE INTERNET!"

"Sir, we don't do Web hosting, you would have to put this on the internet yourself"

"WHAT?"

*cue explaination of the basics of the internet and how web pages are served*

"So you need to find someone to host your pages on their server, we don't do this."

"WHO DOES?"

"Geocities"

"WHERE ARE THEY?"

"www.geocities.com do free hosting and you can put that info on the internet"

"YES, BUT WHERE ARE THEY?"

"This isn't a physicial location, it's a website - not a shop on the street where you can ask them to do it for you, you have to go to their website"

At this point he looks more confused than when he came in, and walks to the door.

I also get senile grannies asking me how to check hotmail (by this they are asking me to go and type in an email and send them), and refusing to go away even when I explain that helping them would involve leaving the till unattended, and the front area of the shop.

On a daily basis I'm asked if we do printing, and point to the sign behind me with the charges - then they ask how much it costs.

Then I explaning to them they print normally, and collect it once we print it off when they have finished, they go away and run back and try to grope the printer expecting a fresh printout.

They refuse to read signs, or menus, or even posters in front of them. Except the people who will walk past the fridge containing food, and ask for a sandwich.

I hate my job.
(, Mon 29 Dec 2003, 13:00, Reply)

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