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This is a question Complaining

I like writing letters of complaint to companies containing the words "premier league muppetry", if only to give the poor office workers a good laugh on an otherwise dull day. Have you ever complained? Did it work?

(, Thu 2 Sep 2010, 13:16)
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Parking tickets
I have to say that I'm not very good at writing letters/emails of complaint as I tend to lose my patience and rant. However, my unorthodox style has paid off - so I guess they work as intended. Here's a recent one after I received a parking ticket:

03/05/2010

Hi,

Our company has had parking permits for a number of years now. Unfortunately I did not receive my renewed permit in time and so received a parking ticket on Thursday, 29/04. I was not in the office on Friday, but checked with the Office Manager who confirmed that we have not received the new permit.

I have just got off the phone to "Chanel" who suggested that I pay for parking today to avoid receiving another ticket. The only chance that I will have to return to the car is at lunchtime, and while I am happy to leave a note informing any attendant of the situation, frankly I do expect to have to pay for today or indeed Thursday’s ticket given that we have not received the annual permit through no fault of our own.

The PCN No for the existing ticket is: XXXXXXXXX served by Officer C04 My car is a black Renault Megane (not Honda Accord) registration number XXXX XXX


Regards,

@X|= w0nu!)

-------------------------------------------------------------

04/05/2010

Dear Mr w0nu!)

Contravention: 83 No Ticket
Penalty Charge Notice: XXXXXXXXX
Served on: 29/04/2010
Vehicle Registration: XXXXXX



Thank you for your recent email regarding the above Penalty Charge Notice, which I received on 3rd May 2010.

I have reviewed this case and I am satisfied that it was issued correctly. I can see from our records that we issued and posted out your permit by first class post on 21st April 2010. We cannot be held responsible for Royal Mail not delivering your post.

If you still have not received your permit by the time you receive this email please let me know and I will send a duplicate permit out in the post. I have also informed all my enforcement Officers not to issue a PCN to your vehicle until Friday 7th May 2010, when you should have your new permit on display.

After careful consideration, on this occasion this Penalty Charge Notice has been cancelled.


Yours sincerely,

Miss F Wooden
Parking Services

-------------------------------------------------------------

04/05/2010

Dear Miss Wooden,

Thank you. Please note that as yet the permit has not arrived. I fully appreciate that this is not your fault, but if you could send a duplicate then hopefully this one will be delivered.


Regards,

@X|=
-------------------------------------------------------------

06/05/2010

Dear Miss Wooden,

Please be aware that as yet we have not received a duplicate permit. Obviously this is of concern given that as of tomorrow my car will have open season declared on it by your Enforcement Officers.

Even more worrying is that they have not heeded your original cease fire period and I received another ticket yesterday. My vehicle has not gone any modifications or changes since your email and was written out by exactly the same officer as last time, C04. Are we to presume that he or she is acting as a rogue agent?

I trust that this latest ticket, XXXXXXXXXX, will be cancelled and that you instruct C04 to quell their overzealous ticketing ways before they do something reckless like ticket a cat or something.

In all seriousness though, if the permit has not arrived by tomorrow morning what should I do - invest in cammo netting?


Kind regards,

@x|= w0nu!)

-------------------------------------------------------------

06/05/2010

Dear w0nu!)

Contravention: 83 No Ticket
Penalty Charge Notice: XXXXXXXXXX
Served on: 04/05/2010
Vehicle Registration: XXXXXXX

Thank you for your recent email regarding the above Penalty Charge Notice, which I received on 6th May 2010.

I can confirm that I have cancelled the above PCN and apologise that it was issued. I have made sure all the CEO's are aware that your vehicle has a valid permit.

I can also confirm that I sent your permit out yesterday by first glass post. If you have not received it in the post tomorrow please let me know.


Yours sincerely,

Miss F Wooden

-------------------------------------------------------------

10/05/2010

Dear Miss Woodhouse,

Success! The permit has arrived - First Glass post is obviously the way forward.


Thank you,

@X|=
(, Mon 6 Sep 2010, 15:45, 7 replies)
If...
...they claimed to have sent it by First Glass post and it still didn't arrive, that would be rather a transparent excuse, methinks.

(gets coat)
(, Mon 6 Sep 2010, 16:13, closed)
window envelope?
I already have my coat on.
(, Mon 6 Sep 2010, 18:11, closed)
Clicked
Just for "Reckless, like ticket a cat or something"
(, Mon 6 Sep 2010, 20:01, closed)
Same
Lovely mental image. Is it illegal to park in bins, though?
(, Mon 6 Sep 2010, 21:36, closed)
This wont die down for a while.

(, Tue 7 Sep 2010, 10:34, closed)
I once...
got a ticket in Birmingham for having a valid ticket but not properly on display. It had blown onto my drivers seat but the fact their ticket said I had a valid ticket - just not on the dashboard pissed me off. I complained and they revoked the ticket and issued me with a see through ticket holder to stick on my window so tickets would not blow off in the wind!

Best invention ever and such a good thing to send people who honestly play the game but have the misfortune of it being a windy day... Was great anyway till I had to have my window replaced and now have no holder... :(
(, Mon 6 Sep 2010, 23:12, closed)
If they can see that you have a vaild ticket...
... how can it not have been properly displayed? Surely they are only entitled to ticket you if they cannot reasonably establish that you have paid. A visible ticket on the seat is hardly a problem, surely.

Most odd.

Edit - Oh, and I loved the "rouge agent" bit. *click*
(, Tue 7 Sep 2010, 13:09, closed)

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