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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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Yes, you had to point out that you're better than everyone else.
I work in a gas station (petrol for everyone else) in the tiny town of Ossian, IN and I received a call on the work phone last week. After answering it, the person on the other end begins a bit of frustrated dialogue.

“Hey, I was there not long ago and I think I left my wallet on pump 1. Would it be a problem if you were to go check and see if it’s still there?”

“Yeah. Sure. Not a problem. Hold on a second.”

“Ok.”

(Commencing is a 3 minute long search of pump one involving looking on top the pump, on the adjacent pump, in the trash can and on the ground.)

“Unfortunately, I wasn’t able to find…”

“Are you sure!?”

“Yes. I even looked in the trash can. Just for you.”

“Did you find it?”

“No.”

“What did you see in the trash can?”

“An empty pack of Kools and some empty ice bags.”

“Aw, man. I don’t smoke Kools. Do you smoke Kools?”

“No.”

“Are you sure you didn’t find it?”

“Yes. I’m positive and I’m sorry. I feel your loss. I’ve had my wallet stolen at least 3 times before. Each and every time, I lost all the cash that I had.”

“You sound like you’re being honest with me, but I just don’t know. I’ve heard that people from Ossian are crooks. Did you’re parents raise you right?”

“Yes. I don’t see what my parents have to do with this, and I’d suggest you leave them out of it.”

“WELL WHAT AM I SUPPOSED TO DO!? I HAD $3000 IN THAT WALLET!!”

“I don’t know.”

“Have you had any more customers come in since I was there?”

“I’d say about 4, I guess.”

“4!? You’re telling me you’ve only had 4 customers in there since I left 20 minutes ago?”

“I’d consider that quite productive for 3rd shift.”

“Even with Ossian Days coming up?”

“Yes…Hold on. I’ll be right back.”

At this point, Larry, our stocking/outdoor maintenance guy shows up. I tell him the situation and ask if he had seen a wallet out on pump one. He says no and we proceed to look a second time to no avail.

“Our cleaning guy just showed up and we both looked again. I asked him if he’d seen it and your wallet still hasn’t shown up. I’m sorry.”

“What’s his name?”

“Not that it’s a concern, but his name’s Larry.”

“And what’s your name”

“Jack.”

“Do you or anyone else there have a criminal record?”

“No. Why?”

“Like I said, I’ve heard that people from Ossian are crooks. Do you have any surveillance that would be able to prove that no one took it?”

“Not on the outside, no.”

“You don’t have any cameras outside!?”

“Nope.”

“Well, I’m on my way there. I’m on I-69 and I’m turning around. I’m going to find it even if I have to pat you down.”

“Ok. ‘Bye.”

*click*

After this beauty of a conversation, I inform Larry and our cleaning lady, Sandy as to what happened. I then call my boss and inform her. She tells me that if I feel threatened, to call the police. Then my girlfriend calls as she is wont to do and I tell her of the situation. She gets worried and tells me to call her back after everything’s done just to make sure that I’m ok. Not long after this, my friend Troy shows up and upon relaying the story to him, he takes a tire iron out of his car and rests it on the counter inside. Not 5 minutes after he pulled in, 2 police officers show up who I assumed were called by my boss. I let them know what’s going down and we wait.

10 minutes go by when I’m ushered inside by Larry and Sandy saying that I have a phone call. It’s the asshole from earlier.

“Listen, Jack. I just found my wallet. I went to Fisher’s and found it hanging off my Lexus’ antenna. Apparently, I’d left it on the roof. Sorry for the trouble. ‘Bye.”

Long story short, sometimes my job fucking blows.
(, Fri 5 Sep 2008, 21:13, 4 replies)
At least he had the good grace to apologise though.
Most pricks like that wouldn't bother.
(, Fri 5 Sep 2008, 21:56, closed)
I suppose...
He acted like a lot of people would if they had lost their wallet. At least he had the decency to apologise like the person above me said. I clicked the button for this anyway.
(, Fri 5 Sep 2008, 22:43, closed)
Did this actually happen to you?
Or did you just lift it from notalwaysright.com?

I'm not being accusatory, I'm actually asking!
(, Sat 6 Sep 2008, 0:18, closed)

Yes, this actually happened to me and it's one of the few times where I actually feel threatened working 3rd shift where I do. We've been robbed once before, and I don't really wish for that re-occur.

It is nice that he apologized though. I do agree with that. I guess it's just my belief that if I lost something and it's because I left it behind, I don't have the right to accuse anyone. Maybe I'm unique in that aspect.
(, Sun 7 Sep 2008, 1:35, closed)

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