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This is a question Oldies vs Computers

As someone who is "good with computers" I get a lot of calls from people who've got problems. Some of them even have problems with their computers.

Back many years ago working for a telecoms company, I was called to a senior secretary who "had put a disk into the drive and couldn't get it out". She had one of the first Mac II machines with two drive slots. But only one drive.

Opening up the case revealed stacks of floppy disks that she'd been posting through the hole in the case for weeks. She'd only decided there was a problem when her boss wanted one of them back...

(, Fri 22 Sep 2006, 13:58)
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Oh dear....
I work on an IT Helpdesk for a hospital, so I get quite a few phone calls from nurses and members of staff who have no clue how to use PCs.

We get the usual mix of password problems, people who can't turn the PCs on etc etc, but every so often we get one that makes us stop and think "How the hell are you able to breathe without somebody to remind you?"

For example, every so often we have a consultant ring up with password issues. To make it nice and easy we set the password to "hospital", only for him to look confused and say "How do you spell that again?" My God, this person is responsible for major surgery and can't even spell "hospital"?

Other examples include the admin staff in medical records, one of whom our Desktop team caught using the mouse as a foot panel, and another who was pressing the mouse on the screen to get the cursor to move...

More to come, but I try to block them out when I put the phone down...
(, Tue 26 Sep 2006, 17:11, Reply)

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