Follow it up with a call or another letter.
Even if they tell you to piss off you might get some feedback out of it.
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Mu Dinofiddler, Sun 17 Feb 2013, 14:31,
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never a letter, always a phone call.
No-one replies to letters, and even if they did you will get a polite, considered response when you want an on-the-spot honest instant one.
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feckler https://twitter.com/LeonardEctric1, Sun 17 Feb 2013, 18:05,
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