Very nice lady
I have a strong feeling that nearly half the answers in this QOTW will fall under the category of "I work for a call centre and everybody that calls us is an utter mong", and nearly half will be along the lines "every time I phone a call centre the person I speak to is an utter mong".

As a counterpoint, I'd just like to mention that when I had to arrange my first and only mortgage (with a company that rhymes with Leg), the advisor who dealt with me throughout the whole process was so helpful, friendly and professional that I sent her a thank-you letter once everything was sorted. In proper handwriting and everything.
(Vice Admiral Sir Charles Cockbrush KCB MBE DSO, who is finding it increasingly difficult to log into b3ta.com wants to duck your aunt and kick your puppy, Fri 4 Sep 2009, 10:06, 1 reply)

Smegg
Just make sure you keep up the payments or you'll soon change your opinion of them when you have to deal with the 'other' side of their business.
(Daisho Arseholes everywhere I turn., Fri 4 Sep 2009, 13:56, closed)