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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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I knew this
when I worked at Natwest (not in a call centre) we had a silent hold where we could hear the client. I got so fed up with people hanging up because they thought they had been cut off, or muttering "fucking idiot" I would tell them "i'm putting you on hold, it is a silent hold and I can still hear you".
(, Fri 4 Sep 2009, 11:09, Reply)

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