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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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Hello, thank you for calling British Gas, calls may be retarded for training purposes.....
While at Uni all those years ago I worked for British Gas in their outgoing maintenance sales centre near Glasgow.

It was easy money, 3 hrs a night, 5 nights a week and it was on my way home from Uni. The easiest £600p/m I have ever earned (apart from that other time of which we won't speak). People registered their interest on t'interweb or by filling out coupons in the Radio Times and we called them back, took £15 a month of them and they got peace of mind with a total care package for their antique central heating systems. No cold calling involved.

One cold January evening, after I had pissed all over an exam at Uni I was in a bad mood. About halfway through the shift I made a call to a gent from Birmingham. It started badly when I mispronounced his surname, he then proceeded to call me a Scottish d*ckhead for calling him at the ungodly hour of 7pm and went further on to slag the Scots, Welsh and any other non-English races that happen to work in Call Centres. Normally I would have said my goodbyes at this point, and hung up, but not this time.... I decided to tell him what I thought of him, his mother, his dog and that as I had his address in front of me I would be down the next morning to kick him up and down New Street (being the only road in Brum I knew at the time). Then I hung up.

I thought all was well until about a week later, when my team leader came over to ask me if I would gather my things and follow her to listen to a recording of my calls. Needless to say, me and the good people at Centrica parted company about 2 weeks later once I felt I had milked my paid suspension long enough.
(, Sun 6 Sep 2009, 18:51, 3 replies)
BG is very soul destroying
well done on lasting that long.

as you were in Scotland, i presume you worked in the homecare team, the people who, even when you have a customer with homecare, its never their 'criteria' fucktards.
(, Mon 7 Sep 2009, 0:07, closed)
Homecare
Yep, the homecare team. Soul destroying work of the lowest order. Calling people who had apparently (according to my superiors at least), registered an interest. People who then lambast you for having the audacity to call them about the product they have enquired about.
(, Mon 7 Sep 2009, 20:27, closed)
lol
you get a click for the header alone. I havnt even read the actual post yet. Calls may be retarded for training purposes! LOL!
(, Mon 7 Sep 2009, 8:07, closed)

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