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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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oh, I was with you up to point 9.
Yes, I called you, and I prefer to be polite, and I want to hear what you have to say - which means that when I come off hold and you answer I will mute the TV, pause my game, put down my knitting, make "I'm on the phone" gestures at family members who think it's a good time to start an inconsequential conversation.

But if the postman rings the doorbell to deliver a package, I'm afraid I will put you on hold for thirty seconds rather than inconvenience myself by ignoring it and having to collect my package from the sorting office. And if I had a job interview in the last week or two and am waiting to hear back, then yes, sorting out my broadband will get interrupted so that I can answer my mobile. An efficient call is your priority, not mine.
(, Tue 8 Sep 2009, 23:24, 1 reply)
Ok, I should've been a bit clearer.
Something like that, I don't mind, and you strike me as the sort of person who would at least tell me you're waiting on a job interview result before answering. That sort of thing is ok - what I meant was someone answering the phone to have a 10 minute gossip (as happened to me yesterday afternoon). That's my fault for not being more specific.
(, Wed 9 Sep 2009, 11:32, closed)

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