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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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I've got a couple ...
I worked in a call centre a few years ago, but never stayed long enough to get torrents of abuse or weirdos phoning me. (I left just after completed my training - had a better job offer.)

I have had a couple of incidents with call centres in the past year that have given me reason to rant.

1) It was December last year and my Dad had just passed away. It was quite sudden and, as you can imagine, we were all in a state of shock. Imagine my absolute horror and disgust when my Mum received a phone from some Indian guy from an unknown ambulance chaser company who began with the line "Hello, we heard your husband was recently in an accident and is in hospital. Would you like to claim compensation for him?" WTF?!!!

Firstly, my Dad died from complications from stomach surgery and a stroke. Secondly, how the FUCK did they find out that my Dad was in a hospital? Or do they start all calls with that line?! My Mum was so upset that she went into shock and just put the phone down. Never did find out who those wankers were.

2) Somehow a money company who I had never heard of managed to get a hold of my personal details and wanted to give me a loan, even though I didn't want one. The first time they phoned, I explained to them that I did not need a loan and that I wanted my details removing from their system. I got put through to another department, only to have some guy try to force me to buy income insurance using scare tactics! Wankers!

They still keep calling, writing to me and texting me. I keep responding with FUCK OFF! Hasn't worked. :(
(, Thu 10 Sep 2009, 12:15, Reply)

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