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This is a question Corporate Idiocy

Comedian Al Murray recounts a run-in with industrial-scale stupidity: "Car insurance company rang, without having sent me a renewal letter, asking for money. Made them answer security questions." In the same vein, tell us your stories about pointless paperwork and corporate quarter-wits

(, Thu 23 Feb 2012, 12:13)
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a great service on three
i had a nec 615 i think it was, bought second hand but started to have some trouble with it. so i phoned three customer services and explained to them what was wrong and mentioned that it was second hand, and they sent a courier out to collect the phone and i think it was 4 days later it was couriered back all at no cost and not even being on a contract.
not sure i would get the same service from them now though
(, Thu 23 Feb 2012, 21:29, Reply)

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