Reminds me of when I used to do dial up support for NTL.
We had one lovely old bloke who called us literally every night, on a premium rate support line, to tell us he'd managed to install a premium dialler because "he wanted to look at the naked ladied" and now he couldn't get rid of it. The official line was that porn diallers are a third party product so we couldn't help. Nonetheless, we'd do what we could, and often manage to get our own dialler configured back as the default. Invariably, he'd end up back on a porn dialler next time he wanted to look at boobies.

After about 6 weeks of these calls, they stopped as suddenly as they started. Curious, we checked the chaps account history - we knew it by heart at this point.

Turns out he'd received his first bill for a little over £1000, made up of approx 80% porn diallers and 20% calls to our support line. He'd complained, and escalated his complaint up the ladder on the grounds that he'd contacted us every day to try and resolve the issue but we refused to help. After reviewing his case, management had written off the bill, let him out of his contract, and paid his fee to reconnect to BT just to get rid of him.
(bblgoose, Mon 27 Feb 2012, 12:54, Reply)