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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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Favourite customer number 1
when I was working for an opticians one of my jobs was to teach people how to use contact lenses.
I really enjoyed this part of the job. As someone who has a very high prescription I know the difference wearing contact lenses can make to someone's life.

Well one day I was asked to teach a girl to use her lenses. She was a complete chav. I'm sure I've seen her since questioning the fathership of her children on Jeremy Kyle.
She had a +8 prescription which meant that she had very little near vision. This makes it all a little trickier but I'd done it loads of times so I was sure I could teach her.
I showed her what to do and asked her to have a go. She had one try and whines 'I can't do it'.
'Don't worry it takes a while to get used to it, just have another go.'
'can't do it'
This carried on for an hour. But we got there in the end. I also showed her how to use the cleaning fluid. This is a very basic cleaning fluid which you use by pouring some into your hand and rubbing it on the lens.

A week later she came back for a check. Turned out she hadn't been cleaning the lenses properly as she was too lazy to rub it. So we gave her a different solution. This is a peroxide based solution which cleans well. However, peroxide and eyes don't mix, it is vital that you use this product correctly so it is neutralised before you get it anywhere near your eyes.

Well like a paedophile in a playground, you can see it coming can't you.
She comes charging in with red eyes, 'you fucking bitch, I've fucked my eyes up because of you.'
Now I've done that before when I'm being dumb, yes peroxide in your eyes hurts like a bastard but you won't do much long term damage.
The optician saw her and checked her eyes, no damage done.
Before leaving the store she finds me again. "You fucking bitch, I've fucked up my eyes and an it's all your fucking fault'.
Now I didn't take kindly to this.
"Leave now before I call security. I'm cancelling your lenses. I do not tolerate being spoken to like that leave".
So off she stomped.

Well a couple of days later a different chav came in.
"Hello, I've come to pick up some lenses"
I asked the name.
"I'm Shazney Bloggs"
Which was the name of the chav girl.
To which I replied "No you're not, please leave".

Not very exciting I admit, but there we go.
(, Mon 8 Sep 2008, 15:17, 3 replies)
Good for you!
*clicky* for standing up to rude, stupid people who you're trying to help!
(, Mon 8 Sep 2008, 15:22, closed)
Oh you wait for
my favourite customer number 2. As our American cousins would say 'that one's a doosy'.
(, Mon 8 Sep 2008, 15:26, closed)
should have
fucked up her eyes properly, so she would have something to complain about
(, Mon 8 Sep 2008, 19:07, closed)

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