I would like to say
That while I have never flown off the handle while on the phone, I can definitely see why some people get a little irate.

I went through a couple of months of utter hell, spending a good 2 hours a week on the phone to NTL trying to sort out a mistake they made when merging my accounts or some other nonsense. Repeated myself every single conversation, I knew what the problem was, I was told that it was being resolved several times and that various notes were dotted on my account but that didn't stop the debt collectors knocking on my bastard door. Was frustrating to the point that I am never going to use NTL as a provider.

Went through some pain with Comet a few months ago trying to send back an external hard drive that they charged me twice for too. But I've had some excellent experiences too - just re-ordered a lost drivers license, it literally took two minutes and the woman on the other end of the phone was very pleasent. I always really appreciate it when someone with a bit of enthusiasm sorts you quickly.
(slotbadger, Wed 10 Sep 2008, 9:02, Reply)