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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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probably boring....sorry
i work in a shop mostly associated with middle class mums/30 somethings. theres one customer in particular really pisses us all off.

last christmas she bought an angora jumper in the sale. when i say she bought i mean one of her many men bought it and about £1000 worth of stuff for her.

couple of months went past and she comes back in, face like a slapped arse. she pulls out her lovely angora jumper and asks for a refund. but its 10 times smaller than it was originally. clearly been stuck in a boil wash. positive she's handwashed it and going mental at us apparently suggesting she was a liar. we kept the top to send to head office. however she ended up getting full price back plus another £40 for the inconvenience.

she also came in after our summer sale with 2 bags full of clothes from 3 sales previous including some from last year and demanded i gave her full price for everything even tho she had no reciept, still reeling from her last victory. this time i stood my ground i told her i could only give her £30 back on a credit note for the lot. and argued with her for about 5 minutes as to why i couldnt put it back on her visa. so she took a huge strop in the middle of the shop and threatened to have me sacked and put in a serious complaint about me to head office.

although miss all talk and no action never did but throws daggers at me everytime she comes in.

we also get customers in thinking we're M&S asking to pay their &more card bills. and when i try to tell them we're not M&S they look at me like im fucking stupid.
(, Wed 10 Sep 2008, 19:29, 1 reply)
Last bit sounds cool
I have the mental image of the woman running into the store and slow-motion throwing daggers like in V For Vendetta. This kicks of a large gun fight like in The Matrix.

I watch too many films.
(, Thu 11 Sep 2008, 10:44, closed)

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