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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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Amen to that.
It's not the pirated copies per se, it's the fact that most of them have been cracked, badly, thus leaving security loopholes the size of Paris Hilton's snatch, which cause us the most problems. Plus, being a m******ft partner, we're not allowed to fix a knackered pirated version of XP.
Plus, normally, it's Vista that has been removed, so their license doesn't cover XP, although their mates never tell them that...
(, Sun 27 Sep 2009, 22:52, 2 replies)
MS licenses permit downgrades
Got a Vista license? Then you're allowed to use the equivalent version of XP. However, I've never tried jumping through the hoops required to get a suitable "downgrade" key from Microsoft, so I've no idea how easy it all is in practice.
(, Sun 27 Sep 2009, 23:10, closed)
To the best of my knowledge,
the only versions of Vista that offer downgrade rights are the OEM versions of Business and Ultimate, the home versions don't have any.
(, Mon 28 Sep 2009, 10:41, closed)
VLKs


The vast majority of pirate XP installations use VLKs, and do not require any hackery to work. Of those that don't (usually Media Centre installs) the only cracking required is a dll hook to make activation think the machine is running in safe mode - updates can be acquired quite easily outside of MSUpdate (does the FF-oriented windizupdate still work?). The hook doesn't affect anything else, but does tend to get hit by any new AV programs which don't have it listed as an exception.

And in any event... I am the mate to which you refer. The amount of arguments I've had with shitty 'ma and pa' computer shops for selling substandard goods at grossly inflated prices really makes the mind boggle. I've watched them condemn perfectly good laptops for entirely fabricated, fallacious reasons, sell the unlucky punter an overpriced replacement, then reformat the old one and put it on the 'preowned' stand for sale. I'm not saying you do these things, but it's far from uncommon.
(, Mon 28 Sep 2009, 1:48, closed)
I like to think that we're one of the good guys,
on average we make about 5% on PC sales, and I would be extremely pissed off if I found one of my staff writing off a computer that was OK. We don't work on commission either, so that also eliminates (hopefully) the customer being oversold a replacement. It's also fairly common for us to do a FOC repair at the counter if it's something fairly simple, if the customer's nice to us, we'll bend over backwards to help them.
(, Mon 28 Sep 2009, 10:57, closed)

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