Oldies vs ComputersAs someone who is "good with computers" I get a lot of calls from people who've got problems. Some of them even have problems with their computers.
Back many years ago working for a telecoms company, I was called to a senior secretary who "had put a disk into the drive and couldn't get it out". She had one of the first Mac II machines with two drive slots. But only one drive.
Opening up the case revealed stacks of floppy disks that she'd been posting through the hole in the case for weeks. She'd only decided there was a problem when her boss wanted one of them back...
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chthonic, Fri 22 Sep 2006, 13:58)
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It says it's the modem but it's not the modemTen years back I was doing phone support for an ISP. I had many calls from cluefully impaired seniors, such as:
Customer: Your software doesn't work.
Tech Support (me): What about the software doesn't work?
C: Well it says it's the modem, but it isn't the modem. I have AOL and Prodigy and it's not the modem.
T: What does it say about the modem?
C: [Ranting] I told you it's not the modem. I have AOL and Prodigy and the modem works. So I uninstalled your software and reinstalled your software, and still it said it was the modem, but I know it's not the modem. So I uninstalled your software and reinstalled your software, and still it said it was the modem, but I have AOL and Prodigy and the modem works. So I uninstalled your software and reinstalled your software, and still it said it was the modem, but I know it's not the modem.
T: What did it say about the modem?
C: [Screaming] I told you it's not the modem. I have AOL and Prodigy and I know it's a good modem.
T: Sir I am sure your modem works, and all we have to do is change a setting in our software to use your modem. But in order to do that I need to know what the software is saying about the modem.
C: Well, let me reinstall the software.
(, Tue 26 Sep 2006, 1:27, Reply)
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