A Company
Who shall remain nameless but whose products are pretty much limited to tinted daylight optics, and whose name could be said to describe a small building made of shaded transparent material, once tried to tell me I had taken the wrong amount from a customer's credit card and would therefore be docked that amount from my pay. When I rang the head office I was told only my manager could be spoken to about this problem (despite her not having been officially informed in the first place).

Then it transpired the "evidence" (till receipts) was with another manager, for no reason, and finally it emerged that they had been lost. All this while I was still on a probationary period and supposed to be under the full watch and responsibility of my manager and assistant manager (both of whom were great and told me not to worry). Finally they dropped these stupid allegations, but not before I'd lost most of my faith in their system.

I lost all my faith in their system when the area manager (a dippy cow brought in on the basis of her past management experience in another company after our original area manager was promoted) totally failed to support me in a decision I had made - regarding whether or not a customer was entitled to a refund or just store credit - completely by the company book.

Nice staff, shit higher management.
(zenmeban thinks the weather could be better, Thu 18 Jun 2009, 15:23, Reply)