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» Clients Are Stupid
Come here, and there's more...
As well as working on an IT helpdesk I worked at a certain televsion company (one that provides satellite telly. Again, no names)
Best one was (and I can't even start to remember the exact details of this) was one customer who told us he was cancelling his subscription because aliens (yes, aliens) were interferring with his signal and he couldn't see the picture properly. now ehen he was having a party with the Spice Girls (as you do) they suggested he get cable TV as the cables are underground so the aliens can't play about with the signals. He was really apologetic about this, especially as we sent him out a birthday card (eh?!?!?) but he was going to come up and visit us to say goodbye. "You're coming up to dunfermline?" asked my colleague. "No", he replied "I'm coming up to the satellite to visit you".
By this point, half the staff had put their phones on Busy and were listening in to this on a huge conference call.
Swear to god, this is true. And if any of you know anyone who worked weekends at this particular satellite telly call centre in Dunfermline in the the summer of 96 they will probably know about it.
(Tue 30th Dec 2003, 15:52, More)
Come here, and there's more...
As well as working on an IT helpdesk I worked at a certain televsion company (one that provides satellite telly. Again, no names)
Best one was (and I can't even start to remember the exact details of this) was one customer who told us he was cancelling his subscription because aliens (yes, aliens) were interferring with his signal and he couldn't see the picture properly. now ehen he was having a party with the Spice Girls (as you do) they suggested he get cable TV as the cables are underground so the aliens can't play about with the signals. He was really apologetic about this, especially as we sent him out a birthday card (eh?!?!?) but he was going to come up and visit us to say goodbye. "You're coming up to dunfermline?" asked my colleague. "No", he replied "I'm coming up to the satellite to visit you".
By this point, half the staff had put their phones on Busy and were listening in to this on a huge conference call.
Swear to god, this is true. And if any of you know anyone who worked weekends at this particular satellite telly call centre in Dunfermline in the the summer of 96 they will probably know about it.
(Tue 30th Dec 2003, 15:52, More)
» Clients Are Stupid
And another...
Numpty : I phoned up about 5 minutes ago. My name is Mr Spanner. I think I was speaking to you.
Me : No sir, I don't think you were
Numpty : It must have been you, he had a Scottish accent
Me : Sir, we have two call centres in Scotland, employing 800 people. It was probably one of my colleagues.
Numpty : Well can you find out who else has a Scottish accent.
Me : I'll transfer you now sir.
(Tue 30th Dec 2003, 16:15, More)
And another...
Numpty : I phoned up about 5 minutes ago. My name is Mr Spanner. I think I was speaking to you.
Me : No sir, I don't think you were
Numpty : It must have been you, he had a Scottish accent
Me : Sir, we have two call centres in Scotland, employing 800 people. It was probably one of my colleagues.
Numpty : Well can you find out who else has a Scottish accent.
Me : I'll transfer you now sir.
(Tue 30th Dec 2003, 16:15, More)
» Clients Are Stupid
Now I'm not generalising all Essex girls in this comment but..
working on a helpdesk, i got a call from someone asking what her external e-mail address would be. I'll start the conversation at this point :
Numpty : I've just been set up for e-mail. How do people outside send a mail to me?
Me : You address is your first name, then an underscore, and then your surname. For example mine is [email protected]
Now I know what you think is coming here. She typed the word 'underscore'. No. It's better than that. Her relpy was "Underscore? Is that like your middle name or something!!"
Seriously.
(Tue 30th Dec 2003, 15:41, More)
Now I'm not generalising all Essex girls in this comment but..
working on a helpdesk, i got a call from someone asking what her external e-mail address would be. I'll start the conversation at this point :
Numpty : I've just been set up for e-mail. How do people outside send a mail to me?
Me : You address is your first name, then an underscore, and then your surname. For example mine is [email protected]
Now I know what you think is coming here. She typed the word 'underscore'. No. It's better than that. Her relpy was "Underscore? Is that like your middle name or something!!"
Seriously.
(Tue 30th Dec 2003, 15:41, More)