Call CentresDreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.
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Scaryduck LIKES EGG, Thu 3 Sep 2009, 12:20)
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Some PeopleI work in a call centre and I looove having a bit of fun. Some people take a long time to complain about how long it takes to talk to a human. Once they get to me they just choose to yell me. Sometimes I just hang up, and say.. "oops.. try again" Sometimes they want to file an official complaint about the IVR [interactive voice recognition] (The Voice Prompt System) and the customer wants me to tell the person in charge of the IVR to fix it. Personally, I have no idea who is in charge of it. I usually just tell them that
"I would love to call and tell them to fix the Call-In system, but I always get misdirected and it takes forever to get through to them. how else can I help?"
(, Thu 3 Sep 2009, 20:00, 1 reply)
Thank you!I'm so using that next time someone bitches to me because they can't listen to simple directions.
(, Fri 4 Sep 2009, 22:51, closed)
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