Profile for thunderthunderthunderthundercats:
none
Recent front page messages:
none
Best answers to questions:
- a member for 18 years, 11 months and 4 days
- has posted 0 messages on the main board
- has posted 0 messages on the talk board
- has posted 0 messages on the links board
- has posted 4 stories and 0 replies on question of the week
- They liked 234 pictures, 4 links, 0 talk posts, and 20 qotw answers.
- Ignore this user
- Add this user as a friend
- send me a message
none
Recent front page messages:
none
Best answers to questions:
» Customers from Hell
Accidental revenge on a twunter punter.
It's a bit of an epic I'm afraid, but bear with me.
This tale comes from my time working for a large, nay, international hotel chain. Let's just say their name rhymes with "Stilton."
This paticular day was passing much like any other until that fateful moment I took "the call". Now some years have passed since that day but I believe it went something like this:
Me: Reservations, how can I help you?
Twunt: My name is Mr X from company Y. I need to book a room on our company rate on date Z.
Me: (checking availability) I'm sorry Mr X, but we are actually fully booked for that night.
Twunt: Oh, well what about an executive room then?
Me: As I said, we are fully booked for that particular night.
Twunt: Okay then, I'll have a suite.
Me: (rolling my eyes skywards) I'm sorry Mr X, but as I explained the hotel is completely full for that night. All of our rooms, suites and even our Presidential Suite have been booked for that night.
Twunt: But I work for Company X, we place several thousand room nights with your company each year, I demand that you book me a room.
Me: I really am very sorry sir, but unfortunately I simply do not have a room available to book on that date. You see there is an international rugby match on that date.
Twunt: Yes I know, that's why I'm coming.
Me: What I can do is place you on our waiting list should a room become available. However I'm afraid that you would not be able to use your company rate on that day, it would be at the hotel's full published rate.
At this point the twunt launches into a full blown hissy fit and starts screaming and yelling about how it wasn't good enough, did I know who he was (yes I did, he was a desk jockey coming for a jolly on a major event weekend trying to getting a company rate even though his visit had fcuk all to do with the company.) He carried on with how he could have my job for this, how the hotel was just ripping people off just because there was a major event on (it's called supply and demand you moron) etc etc etc.
When he had exhuasted his litany of "valid" complaints I resumed with:
Me: I'm sorry you feel that way sir, would you perhaps like me to transfer you to our central reservations office and they could check for availability in one of our other hotels in the vicinity?
Twunt: Well if that's all you are going to do for me I suppose so
Me:(Silly me, I forgot, I should have offered to personally go and build an extra room just for you twuntface) Certainly sir, no problem.
I dial the number and transfer the call before they answer - it's their problem now, thought I.
And that was that. Except it wasn't. The phone rang again a few moments later.
Me: Hello, reservations etc.
Twunt: Are you taking the fcuking piss?
Me: I beg your pardon sir.
Twunt:You said you were going to put me through to central reservations.
Me: ...err yes.
Twunt: Well you put me through to the fcuking Samaritans
Me: ...
Twunt: Are you there?
Me: Yes sir. I do apologise for that, I must have misdialled. Let me try again for you.
This time I dialled the number, made sure they answered and then put the call through.
After I'd done that I walked through what I'd done in my head, because I couldn't believe I would have done that. Nothing for it but to dial the number.....
Voice: Hello Samaritans.
Me: Er, sorry I think I have the wrong number.
To my dying day I will never forget the response...
Voice: Are you sure?
Felt like saying, "well now you come to mention it I've just had this phone call...."
In my defence it turns out that the Samaritans number and the number for our central reservations were remarkably similar, just a couple of digits different at the start. So if you were the poor bemused Samaritans volunteer who had to speak to the twunt I mistakenly put through to you, I humbly apologise. You people are amazing.
If you are the twunt who phoned me, well you are a twunt and I couldn't give a badger's nadge what you think.
Pop! Goes the cherry. And I thought it would be so special.
(Sun 7th Sep 2008, 20:44, More)
Accidental revenge on a twunter punter.
It's a bit of an epic I'm afraid, but bear with me.
This tale comes from my time working for a large, nay, international hotel chain. Let's just say their name rhymes with "Stilton."
This paticular day was passing much like any other until that fateful moment I took "the call". Now some years have passed since that day but I believe it went something like this:
Me: Reservations, how can I help you?
Twunt: My name is Mr X from company Y. I need to book a room on our company rate on date Z.
Me: (checking availability) I'm sorry Mr X, but we are actually fully booked for that night.
Twunt: Oh, well what about an executive room then?
Me: As I said, we are fully booked for that particular night.
Twunt: Okay then, I'll have a suite.
Me: (rolling my eyes skywards) I'm sorry Mr X, but as I explained the hotel is completely full for that night. All of our rooms, suites and even our Presidential Suite have been booked for that night.
Twunt: But I work for Company X, we place several thousand room nights with your company each year, I demand that you book me a room.
Me: I really am very sorry sir, but unfortunately I simply do not have a room available to book on that date. You see there is an international rugby match on that date.
Twunt: Yes I know, that's why I'm coming.
Me: What I can do is place you on our waiting list should a room become available. However I'm afraid that you would not be able to use your company rate on that day, it would be at the hotel's full published rate.
At this point the twunt launches into a full blown hissy fit and starts screaming and yelling about how it wasn't good enough, did I know who he was (yes I did, he was a desk jockey coming for a jolly on a major event weekend trying to getting a company rate even though his visit had fcuk all to do with the company.) He carried on with how he could have my job for this, how the hotel was just ripping people off just because there was a major event on (it's called supply and demand you moron) etc etc etc.
When he had exhuasted his litany of "valid" complaints I resumed with:
Me: I'm sorry you feel that way sir, would you perhaps like me to transfer you to our central reservations office and they could check for availability in one of our other hotels in the vicinity?
Twunt: Well if that's all you are going to do for me I suppose so
Me:(Silly me, I forgot, I should have offered to personally go and build an extra room just for you twuntface) Certainly sir, no problem.
I dial the number and transfer the call before they answer - it's their problem now, thought I.
And that was that. Except it wasn't. The phone rang again a few moments later.
Me: Hello, reservations etc.
Twunt: Are you taking the fcuking piss?
Me: I beg your pardon sir.
Twunt:You said you were going to put me through to central reservations.
Me: ...err yes.
Twunt: Well you put me through to the fcuking Samaritans
Me: ...
Twunt: Are you there?
Me: Yes sir. I do apologise for that, I must have misdialled. Let me try again for you.
This time I dialled the number, made sure they answered and then put the call through.
After I'd done that I walked through what I'd done in my head, because I couldn't believe I would have done that. Nothing for it but to dial the number.....
Voice: Hello Samaritans.
Me: Er, sorry I think I have the wrong number.
To my dying day I will never forget the response...
Voice: Are you sure?
Felt like saying, "well now you come to mention it I've just had this phone call...."
In my defence it turns out that the Samaritans number and the number for our central reservations were remarkably similar, just a couple of digits different at the start. So if you were the poor bemused Samaritans volunteer who had to speak to the twunt I mistakenly put through to you, I humbly apologise. You people are amazing.
If you are the twunt who phoned me, well you are a twunt and I couldn't give a badger's nadge what you think.
Pop! Goes the cherry. And I thought it would be so special.
(Sun 7th Sep 2008, 20:44, More)
» Rock and Roll Stories
Not me but the other half
Once got a job as a roadie at a Metallica gig when they were playing in our neck of the woods. It was a shitty job for fuck all money, until him and a a couple of mates spied all the beer that was part of the rider...things looked up somewhat then and several cases were 'acquired' as compensation.
Before the gig started he was having a drink at the bar when he started getting a lot of female attention. At first he didn't think anything of it (cocky bastard) until one of them asked him for an autograph. Should explain at this point that he is a beardy, long haired biker.
Later on, backstage, he walked up to the band and said "Which one of you miserable bastards am I meant to look like then?"
Needless to say he hasn't been a roadie since.
Pop! Goes the cherry
(Thu 29th Jun 2006, 21:59, More)
Not me but the other half
Once got a job as a roadie at a Metallica gig when they were playing in our neck of the woods. It was a shitty job for fuck all money, until him and a a couple of mates spied all the beer that was part of the rider...things looked up somewhat then and several cases were 'acquired' as compensation.
Before the gig started he was having a drink at the bar when he started getting a lot of female attention. At first he didn't think anything of it (cocky bastard) until one of them asked him for an autograph. Should explain at this point that he is a beardy, long haired biker.
Later on, backstage, he walked up to the band and said "Which one of you miserable bastards am I meant to look like then?"
Needless to say he hasn't been a roadie since.
Pop! Goes the cherry
(Thu 29th Jun 2006, 21:59, More)
» Customers from Hell
Not so much customers from hell, but probably where they'll end up.
Amongst various jobs I have done in the past, I used to be the manager of a charity shop.
Most of my customers were lovely, and we got plenty of good quality stock donated. But the thing that really used to wind me up is when people would bring stuff back wanting a refund. It's a charity shop FFS.
Company policy was to do it, provided it still had the tag and they had a receipt. But seriously, just how tight can you be?
The evil part of my brain (which is most of it) used to wish if they ever got cancer then nothing could be done because they were just that 2 quid short of finding a cure!!!
1 single ticket please...
(Tue 9th Sep 2008, 18:34, More)
Not so much customers from hell, but probably where they'll end up.
Amongst various jobs I have done in the past, I used to be the manager of a charity shop.
Most of my customers were lovely, and we got plenty of good quality stock donated. But the thing that really used to wind me up is when people would bring stuff back wanting a refund. It's a charity shop FFS.
Company policy was to do it, provided it still had the tag and they had a receipt. But seriously, just how tight can you be?
The evil part of my brain (which is most of it) used to wish if they ever got cancer then nothing could be done because they were just that 2 quid short of finding a cure!!!
1 single ticket please...
(Tue 9th Sep 2008, 18:34, More)