From the other side of the fence again
Me: Ok so you want to withdraw [GDP of small country] from your account. Do you have [required forms of ID]?
Customer: Cunting Bastard / Don't you know who I am / girlfriend is ill in hospital / been banking with you for years / bloody jobsworth / See your manager / only got my gala bingo card on me / but it's MY money !!!!

Etc.

Seriously though, seriously. Yes, many counter staff are feckless monkeys but the rules and procedures are there for a reason.

Some of you are moaning about situations where you'd expect to be given access to your accounts where ANY STRANGER OFF THE STREET would be able to do the same.

How can the counter person distinguish between you and a stranger. Did you go to school with them? Maybe they know your mother?

No, they don't.

/rant
( rofl harris, Mon 20 Jul 2009, 12:06, 9 replies)

careful now
;)
( bland is bland, Mon 20 Jul 2009, 12:11, closed)

ahem yes
Too much, or too little coffee this morning. One or the other.
( rofl harris, Mon 20 Jul 2009, 12:15, closed)

Aha
But when you have FSA approved forms of ID, yet the bank still don't give you your money... well that's when we lose our tempers. And it's not banking staff in general I personally have a problem with. It's the witless, feckless, and the clueless whom we seem to be forced to deal with.

All we want is one shred of humanity- one shred of human decency. But no. You see it every now and then, and I've been quite lucky in myself with my bank. However, in the past I've dealt with complete berks who seemed to just enjoy making life difficult despite the fact that I bent over backwards to their demands.

So it's not all banking staff I personally have a problem with.
( jim_bob can herd cats., Mon 20 Jul 2009, 12:13, closed)

True
There are feckless and petty morons everywhere - it's that just having worked in various service roles over the years (including many years in call centres whilst a student), my conclusion is that the customers themselves comprise the largest majority.
( rofl harris, Mon 20 Jul 2009, 12:21, closed)

This.

( Esme Weatherwax I swear on my tash it's daycent hash, Mon 20 Jul 2009, 12:38, closed)

This is true... and I can understand at least some of them being jaded.
However, when presented with politeness and (what I hope to be) a cheery smile, perhaps a little reciprocation isn't too much to ask?
( jim_bob can herd cats., Mon 20 Jul 2009, 13:53, closed)

agree wholeheartedly

( rofl harris, Mon 20 Jul 2009, 14:27, closed)

More Of This Kind Of Thing!

( Legless Mister Stabby - shanks for the memory, Mon 20 Jul 2009, 14:49, closed)

Fully agree with this
Working in a call centre being called all sorts of names under the sun for refusing to sign up a customer to an 18 month long contract which will earn me a fair whack in commission because "it's my girlfriend's account, she's not here at the moment, all I've got is the phone number, why won't that do?" Nope, sorry mate, the data protection act is there for a reason.
(jamesthegill opens new tabs with his scroll wheel, Mon 20 Jul 2009, 20:56, closed)