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# MMMMMMMMMMMNNNNNNNNNGGGGGGGG!!!
orange have cut off my phone
they wont help me in the shop
they have barred me from the web site
and they wont answer the phone

now that's what i call triple A customer service!
(, Fri 25 Aug 2006, 9:36, archived)
# What did you do?
(, Fri 25 Aug 2006, 9:40, archived)
# why did they do that? 'cause you didn't pay teh bill?
How can they block you from their website?
(, Fri 25 Aug 2006, 9:41, archived)
# they keep charging me for my "free" texts
so i refuse to pay the bill

if i try and log into web site it says
there is a prob with your account please call

i called at 12:15 last night thinking it would be quiet
and yet it still reckoned they were getting a high number
of calls and i would have to wait in line
30 secs later it says, your phone has been barred
and hangs up.....
(, Fri 25 Aug 2006, 9:43, archived)
# Call during peak hours.
Graveyard shift call centre workers have a habit of taking the phone off the hook and sleeping. I know I did.
(, Fri 25 Aug 2006, 9:45, archived)
# this is what i suspected
as a high number of calls at 12:15 seems very unlikely
(, Fri 25 Aug 2006, 9:50, archived)
# The hard workers are the ones that turn up the volume on their headset so that they wake up if someone calls..
(, Fri 25 Aug 2006, 9:53, archived)
# that happened to me
they said I had been refused credit when renewing my contract even though I had never missed a payment.
Customer service then told me they can't answer anything regarding credit and that I would have to speak to the credit dept.
The credit dept don't speak on the phone so I had to write to them. They then replied saying that they can't answer my questions without a copy of my credit shete from equifax ro wherever. so I paid for that and sent it off and they didn't reply.

I signed up with T-Mobile and transfered my old number, then recieved about 10 letters within as many days from orange asking me to stay with them.

It turns out that I failed the credit score because the spuckwit in the shop didn't fill any of the details in. i.e
job = no
income = £0
etc etc

orange can suck my clinkers, t-mobile have been excellent.
(, Fri 25 Aug 2006, 9:44, archived)
# i know Orange suck!
they called me at least 5 times trying to get me to upgrade
but now i have a problem does anyone want to talk?

FUCKERS!!!!!!!!!!!!!!
(, Fri 25 Aug 2006, 9:51, archived)
# go into the shop
and say you're not leaving until THEY phone the people that will sort it...

being a petulant little cunt is sometimes the only way!
(, Fri 25 Aug 2006, 9:46, archived)
# but if it is the credit dept that is the problem
they can't speak to them. nobody can.
or at least that is what the eejits told me. they showed me some booklet that they use with the different dept phone numbers in, and the credit one doesn't have a phone number.
(, Fri 25 Aug 2006, 9:48, archived)
# bastards
it's like the undrewriters at Northern Rock... they must work in a subterrainian base!
(, Fri 25 Aug 2006, 9:52, archived)
# i did this last month
(this is 3 months running)

the girl in the shop called on my behalf
and assured me my bill would be re-calculated
but the fookers never went through with it
(, Fri 25 Aug 2006, 9:49, archived)
# i get the quickest repllies from my bank
when I write complaints in the feedback forms on their website.
This way, it bypasses all the nobs who keep fucking stuff up for me and goes to someone who doesn't do much, but has the power to bollock people.
well, that is what I have found anyway.
(, Fri 25 Aug 2006, 9:53, archived)
# they wont let me onto the web site!!
:(

goddamnit i'm gonna go postal!
(, Fri 25 Aug 2006, 9:54, archived)
# anthrax?

:¬)
(, Fri 25 Aug 2006, 10:00, archived)