'Fraid not.
Not really my area of expertise I'm afraid chap, but from what I remember from my days on the helldesk I think that was a vendor job- say for example if there was a locked patient record on the PAS it would have to be passed to the relevant SLSO/vendor (CSC was the main one for dealing with these), and we used to get a lot of these. I would imagine the same applies, but considering you're in upside-down land I'm not sure if the same support structure applies- i.e. local support desk, to the national desk, and then to the SLSO.
( jim_bob can herd cats., Sun 13 Jun 2010, 22:45, Reply)