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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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We get these in work from time to time
Except on a slightly larger scale, as we've got about 7,000 numbers allocated to us. Helpdesk gets dozens of complaints because of these calls, and there's bugger all we can do to stop them, we just have to let the wave pass.

One of the blokes in another department kept some guy blathering on for ten minutes before telling him he wasn't interested.

Then after pestering various other offices in the building he started working his way through the numbers in ours.
And called me.
Call was something along the lines of the following:-

Him: Hello, I'm calling from Bangladeshi Telecom (or whatever the fuck it was), can you tell me sir, do you have a mobile phone?
Me: Yes
Him: Can you be telling me sir, how much do you spend on your mobile phone bill every month?
Me: Two hundred and twenty pounds.
Him: TWO HUNDRED AND TWENTY POUNDS! OH MY GOD! I can do you much better deal than that sir, I can do phone for twenty pounds per mon-
At this point I press the [R] button followed by the extension number of the fax machine, then hang up.

Within a minute, he phones back, one of my colleagues answers him and tells him that no, he doesn't know who the guy was just speaking to, and has no way of transferring him back.

Guy thought he had a guaranteed sale. Pity.

Length: didn't say but at 220 pounds it was a bit hefty.
(, Wed 9 Sep 2009, 1:15, Reply)

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