At the Bulldog Bash
There was a guy selling the Oxford Bike Mike, A helmet to helmet intercom. They were dirt cheap and he was quite obviously making up complete units from boxes with missing bits. I bought one and we used it on the ride home, it worked but it just wasn't very good. I wrote to Oxford and told them the 100% truth of how I bought it and how I understood that they were in no way obliged to give me any sort of refund or replacement I just wanted to let them know that I thought the microphone was very poor on their product and they might want to consider making it better on future products. A few months passed and a package arrived. It was from Oxford and contained the latest model of the Bike Mike with a letter thanking me for my feedback and they hoped that I find the new model to my satisfaction. I left it sealed and sold it. It was probably loads better but I needed the money.
( Peej, Thu 2 Sep 2010, 15:33, 1 reply)

Yeeeesss...
Plenty of experience here sadly. This particular company imports vast amounts from China and makes plenty of readies. That in mind, they're very good at sending replacements as the product costs much less to buy than your continued loyalty. (I have very mixed feelings about them- I have to buy from them!)
( Blind Meach Cautiously optimistic, Thu 2 Sep 2010, 16:10, closed)