ComplainingI like writing letters of complaint to companies containing the words "premier league muppetry", if only to give the poor office workers a good laugh on an otherwise dull day. Have you ever complained? Did it work?
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Scaryduck LIKES EGG, Thu 2 Sep 2010, 13:16)
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I had JBHifi in Australia try and pull the same stunt with a broken external hard-drive."I'm afraid that since you bought it over a month ago and had used it, you have to contact the manufacturer and talk to them about getting it fixed."
"Oh really?" [fake look of disappointment] "See you later then."
Back to the office I went, and straight to the ACCC website (Australian Consumer Affairs).
Back to JBHifi (at lunchtime so that other customers could hear me kicking up a stink).
"Can I speak to your manager please?" [manager duly appears] "Now one of your staff members appears to have informed me that you cannot provide a refund for this broken hard-drive, and that I would have to contact the manufacturers? Is this right?"
"Ummm. Yes?" says Mr Manager.
"Well, here I have highlighted the relevant pieces of legislation that you and your staff have breached in telling me those two things. So can I have a refund please?"
"Ummm. Yes?"
(, Fri 3 Sep 2010, 9:52, Reply)
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