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This is a question Complaining

I like writing letters of complaint to companies containing the words "premier league muppetry", if only to give the poor office workers a good laugh on an otherwise dull day. Have you ever complained? Did it work?

(, Thu 2 Sep 2010, 13:16)
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I have to be different...
Once I had a problem with my Virgin broadband. After the usual checks failed, I called the tech helpline, and got through to an Asian-sounding woman. It took us the best part of an hour to solve the problem, and I have to say she was brilliant. After 20 minutes she told me we'd reached the time-limit, so I had to hang up and she'd call me back. Which she did, amazingly.

After much tweaking and twiddling we found and corrected the fault, and everything was working again. I thanked her for her excellent work.

I was already rather startled, but I had to go and lie down after the next bit. She thanked ME for being such a pleasant and patient customer to deal with.

Perhaps they have an allocation of one perfect call per month, and I got lucky that day.
(, Fri 3 Sep 2010, 10:26, 1 reply)
every rule needs an exception, i suppose

(, Fri 3 Sep 2010, 13:49, closed)

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