They are unmitigated bastards.
I spent the coldest winter of my life in a flat in Liverpool without any heating. I had to sleep fully-clothed every night, and use the oven hobs to warm my hands. We kept spare duvets in the living room for visitors to wear.
This was all because, after several hours of phone calls and two days off work waiting for an engineer who never arrived, Gittish Bass helpfully informed me that, in fact, my flat did not exist. Therefore I was not eligible for their product.
( Wet-chinned bag shanker Cannot parse Wogan, Fri 3 Sep 2010, 12:16, Reply)