Phone Tennis
Our mortgage deal ran out a couple of months ago so we did some research, decided exactly what we wanted to change it to (within the same bank) and try to arrange it. It felt a bit like we were being subjected to a phone tennis tournament.

1) We try and set up the transfer online. As we're changing the duration of the mortgage this needs some additional approval so the instructions tell us to ring the call centre. {FIRST SERVE}

2) We call up the main call centre and they tell us that we'll need to make an appointment with our local branch. They say "I can't make an appointment for you, but I'll ask them to ring you." {15 - LOVE}

3) The branch rings up and says "We can't offer you the full range of products in branch, you'd get a much better deal ringing the call centre" {30 - LOVE}

4) We ring the call centre and they say "As you want to change the duration of your mortgage you'll need to go into branch." {40 - LOVE} Fortunately they then arrange an appointment for us with a real person. (Why they couldn't have done this at step one, I don't know) {40 - 15}

5) Two hours before our appointment the person in branch rings us up and asks if we have a vague idea what we want. As we know EXACTLY which product we want, how long for and what we can pay, {40 - 30} she gets it done there and then. {DEUCE}

6) We receive a copy of the docs to sign and return by post the following week. {GAME: US!)
( e.m.m.y. foxtrot uniform charlie kilo india tango, Mon 27 Feb 2012, 12:16, 8 replies)

I'm coming up to
3 years on my fixed mortgage deal in May.

I can't bear the thought of having to do all this.

:(
(username failed moderation, Mon 27 Feb 2012, 12:40, closed)

Reading this gives me a real insight into just how tedious the process must have been.

( scarpe We Stole Bikes, Mon 27 Feb 2012, 14:36, closed)

You stupid prick, you can't go from deuce to winning the game in one point.

( BraynDedd Natasha Kaplinsky's labia majora, Mon 27 Feb 2012, 16:58, closed)

Well, really!
That's a bit harsh.
( e.m.m.y. foxtrot uniform charlie kilo india tango, Tue 28 Feb 2012, 13:33, closed)

Unless you count the last bit as two wins, you are only at advantage, you haven't won yet.
(tyrellsOwl, Mon 27 Feb 2012, 18:01, closed)

It's a mortgage
You won't win anything for 25 or 30 years. And even then, you'll have an asset you paid about three times over for, if not more.
( shinyshinyscalp less a man, more a way of life, Tue 28 Feb 2012, 12:38, closed)

So true...
So true it hurts.
( e.m.m.y. foxtrot uniform charlie kilo india tango, Tue 28 Feb 2012, 13:25, closed)

So, something like...
6) We receive a copy of the docs to sign and return by post the following week. {Advantage: Us}

7) We get mortgage agreed and we can forget about it for another 2 years {Game: Us?...}
( e.m.m.y. foxtrot uniform charlie kilo india tango, Tue 28 Feb 2012, 13:41, closed)