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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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worked for Onetel
one day an elderly customer called us becuase he was having problems on the internet.

Old man " It keeps asking for my email address, i type it in and it doesnt work"

Me " hmm, your email address is valid, i can see on the pc"

Old man" but it says its not valid!!"

I then begin to probe what he is trying to do, as in most cases the customer is mis-describing their problem.

Me " well i can see you're on broadband (circa 2002 dial up was still used) so the problem cant be your access to the internet"

"well i need it fixing, its becoming a problem" he said

We then go on an over the phone run through of what he was trying to do, with each passing moment the elderly man gettin more fed up.

I really felt for him, it must have been very confusing.

Then he sighed and said" listen, im 85 yrs old, I just trying to enjoy myself, Im actually trying to access the porn sites, thats all"

To which i Instantly put myself on Mute and fall into hysterics, which flowed into a massive 'eeeeeewwwwww' as i pictured this old man Fwapping away...

either way, being a bloke i gave him some help on how to get it for free, he went away very happy indeed.
(, Thu 4 Sep 2008, 17:43, 1 reply)
Good for you,
at 85 I'd be tempted to give him around of applause for still being able to!
(, Thu 4 Sep 2008, 19:15, closed)

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