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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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Motability scooter
As mentioned in a few posts previous, i work for a breakdown company that it advertised by Vinnie Jones.
We have the motability contract which means we cover all vehicles that are provided to disabled people on the motability scheme.
(more stories for other posts methinks)

I got a call one day from man who tells me his vehicle will not start, as the battery has died so just wants a jump start. So i ask him for the registration as per usual. "it doesnt have one" he replied. This confused me some what, so began to question him.
After about 10 minutes i finally find out that its actually his electric motability scooter that wont start! (An electric one that is charged by plugging into a socket at home)
I tried to explain that i couldnt send a patrol out to jump start an electric scooter, but this guy would not take no for an answer.
Got his sob story, his life story, everything!
ME: "sorry sir but it isnt a licensed road vehicle, i cant send a patrol out to help you"
CUST: "so you are leaving me stranded, a disabled old man in the bookies, on my own, with a vehicle i use as my legs??"

This actually went on for 30 mins of me just repeating that i cant send a patrol to jump start an electric scooter - (it would probably blow it up)!!!!
He even spoke to my manager who thought i was winding her up. 45 mins later he is off the phone, but called in 2 more times to get help!!

He didnt even follow our suggesting of just taking a taxi home, with the scooter so he can plug it back in his plug socket to charge the battery!!!

It makes going into work worthwhile as it still makes me laugh!
(, Tue 9 Sep 2008, 1:12, Reply)

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