Yet another I.T. one
Guy rings up a few years back complaining about how we'd charged him from connecting to the internet through our free service. I explained that all the phonecalls were free through our connection (they used an 0800 number) and he wanted to know why he'd been billed £40 for using it.
I check his record and can see that a month ago he'd called us to request a dialup disk from us but had not registered it with us yet.
"Can you tell me what it says on the disk" asks I.
"Yeah, it says Freeserve Installer."
"Ok sir, that's your prob. We're not Freeserve."
"But you sent us the disk."
"No we didn't. We don't have any Freeserve disks sir. Freeserve have the disks."
"I called you for this disk, I get this 2 weeks later in the post, you sent me it!"
"No we didn't. You received that from Freeserve who randomly send these things out."
"Listen sonny. You sent me that disk. I want a refund now, or I'll pass it onto my solicitor."
"Nope, and please explain the situation to your solicitor and he'll tell you we didn't send it either."
"BUT YE SENT IT TO ME!!!!"
"Why would we send it to you? It's from another company."
"I don't know.....but ye did!"
"Thanks for calling sir, goodbye." I ended the call and left a large writeup on his account, quite happily pointing out what the cockup was.
( Jeccius Steam Borderlands 2 junkie, Tue 9 Sep 2008, 10:49, Reply)