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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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I was possibly the customer from the outskirts of limbo
Not hell, not even near really, but it's a true story.

The phone on the desk next to mine rang yesterday. I picked up:

"XXXXX company, Che speaking,"

"Is that Neil Davis?"

"No, sorry, he's left the company."

"Ah, maybe you could help."

"Maybe, what did you want to speak to him about?"

"Well, I'm calling from XXXXX company and I wanted to speak to him about some marketing shit (may not be actual words)"

"Ah, I'm afraid you've come through to the wrong Neil Davis phone. This one didn't work in marketing, unfortunately, the other Neil Davis has also recently left the company and I've no idea who you should speak to."

"Right. OK. Thanks. Can you transfer me back to the switchboard?"

"Sorry, we've got these new phones, and I haven't really got the hang of them yet."

"OK, never mind."

"Right, well, bye."

I did feel I was a bit less than helpful, but at least we both remained polite and friendly.

Probably wasn't very important anyway.
(, Wed 10 Sep 2008, 16:15, Reply)

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