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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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Leetle Old Ladys
I am good enough to work on the computers of Little Old Ladies, everytime. Though I can possibly top any story you kind folks can tell about tech support for Ma, mine won't use any spreadsheet that was written after 1982. My favorite though was Mr. Keys.

Mr. Keys had a problem with his computer after his son in law had come around to send faxes. I gave him some ideas, talked to his wife over the phone, and got nowhere. Finally I volunteered to go over to his house and look at the system myself.

I brought all my disks, set them up next to the computer while Mrs. Keys went round and straightened the room, booted it up and turned to my pile of disks...

"Where are the disks that were here?" I asked her. "Oh I put those away." Ok, I go through all the disks in the drawer and get mine out, separate them from the system disks I was going to need, and started. Soon I turn to the pile and find them GONE AGAIN!!!

"Where are the disks I had here? I ask yet again. "Oh, I put them away." This time I dug out my disks and put them somewhere she couldn't get at them. I never got his computer right again, but I did get it where he could boot up. Later I'm talking to him and he says, "Oh well she has Alzheimer's..." No wonder I couldn't get anything done in the 2 1/2 or 3 hours I was on the phone with her.
(, Sat 26 Sep 2009, 3:33, Reply)

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