IT SupportOur IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.
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Scaryduck LIKES EGG, Thu 24 Sep 2009, 12:45)
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So there's a faulty ISDN PRI for a customer down south.They call us.
"our phones aren't working!"
We do some checks, figure out it's the supplier's issue.
We call the supplier. They agree to take a glance and fix it.
They call us back, say it's our fault. We get an engineer to go to site and verify it's a carrier issue. We go back to the supplier. They call the people they rent the lines from. They call the people *they* rent the equipment from.
A tech is dispatched.
A tech arrives and doesn't have access to the first supplier's equipment room.
Another tech is dispatched, our guy and the rented rented equipment tech's guy shoot the breeze.
Access supplied.
They all descend on the faulty gear, play with wires, run BURT test, take circuit down, mess with more wires, think it's fixed, plug it all back in.
Sign job off.
We call customer to close job.
Their phones aren't working.
Repeat from step one.
There's too many contracted to contractors to suppliers who rent from other suppliers networks in this country....
(, Sat 26 Sep 2009, 17:32, Reply)
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