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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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While I was consulting
Me, to office PFY (pimply-faced youth, in this case six months out of college and in his first job): OK, please email the users to say the email server's going down at 12, and we'll let them know when it's back up.
PFY: Righto

Much installing of patches later.

Me: OK, PFY, please email all of the users and tell them it's back up
PFY: OK, no problem.

Lounging by the coffee machine, the blackened scar tissue of my heart was warmed slightly by overhearing hysterical laughter. It was the PFY's slightly more experienced co-workers explain the problem with that little mission to him.

He was a little aggrieved. So I explained that he wouldn't be falling for that one again, would he? He eventually agreed.
(, Tue 29 Sep 2009, 22:19, 3 replies)
... what was the problem?
I don't get it. Don't email clients try to reconnect to the server every so often? If so once it was patched and back up (which you said it was) the email would be received by the staff. So yeah, they wouldn't have got it straight away, but they'd have got it as soon as their PC reconnected to the email server.

Unless there's another joke I've missed. Or you didn't think about it. Or I'm wrong (at least concerning the software you were using), which is always a possibility.
(, Wed 30 Sep 2009, 0:06, closed)
Did you then send him
for some elbow grease, a glass hammer and a tin of stripey paint?
(, Wed 30 Sep 2009, 6:08, closed)
? whut
Unless you mean the guy was told to email the users and let them know it would be back up in 10 minutes' time, in which case: O_O ah ha. ahahahah. ahah. ha.
(, Wed 30 Sep 2009, 8:05, closed)

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