I worked in PC repair for about 10 years.
And yes, we had a fair few amount of stupid people, but the vast majority were normal people that needed genuine IT assistance. Faulty hard drives/motherboards/memory etc... data backups, OS reinstallations and so on.

However, this is something I will always say about my time in IT:

I don't have any problem with people that don't know what they're doing; it's the people that *think* they know what they're doing that are the worst.
( Mike Fishcake teamfishcake.co.uk - better than your mum's face, Wed 30 Sep 2009, 14:16, 2 replies)

definitely!
I'm much happier helping people who admit to being clueless, than those who know *just enough* to be a danger to themselves and a pain in my arse. Clueless people tend to leave things alone if they're "broken", instead of making it worse!

Although to be fair most of the knowledge I've gained has been down to experimentation and click 'n' hope... the only reason I know how to fix certain problems is because I used to frequently cause them :-)
(keyboardman, Wed 30 Sep 2009, 15:07, closed)

bog off
i am clueless but would be much happier if the geeks would use normal language instead of jargon to confuse and befuddle us norms...
(TROLLING AWAY living under a post ironic bridge, Wed 30 Sep 2009, 19:50, closed)