When I worked in a BT call centre in the 1990s...
... some of the staff wanted to wear what was officially referred to as "image clothing". I reckoned it was most likely because they were too tight to buy decent work clothing and wanted freebie outfits, leaving more cash available for cigarettes and shell suits.

Aside from the fact that they only ever spoke to customers on the phone, what made it even more ridiculous was that we were in Crewe and the customers we dealt with were over 150 miles away in that there London.
( Snappyuk gets BIGGER with free sample., Mon 13 Oct 2014, 19:28, Reply)