I work for a provider of adult training courses
It should be pointed out that 99.9% of the general public are lovely but it never ceases to amaze me the brass neck of some people. They seem to think that just because you work in a public facing role, you are public property.

For example, the other day, i had a woman come to get advice about courses. I was sort of in the middle of setting up a test for another student so I said, "if you'd like to wait in reception for 5 minutes" when I am finished I will come and see you.

I go about setting up the test for the other student when who should come barging through the door but the same lady.

She says, "You said you would take only 5 minutes, it is now 6 minutes, and if you don't come soon it will be 7 minutes then 8!"

I nearly lost my customary cool.

Anyway, after talking to her for a bit, it turned out that she had anger management issues and was doing an assertiveness course to help her. I was her guinea-pig apparently. I explained that she had probably crossed that fine line between assertiveness and rudeness.
(Nitrous Nitrous, Sat 14 Apr 2012, 9:25, 1 reply)

Ha!
Amazing. I've had similar experiences to that. Saying "suchabody will be with you in a minute" and then watching as that person mentally counts to 60 in their head. I've started just saying "he'll be with you shortly" instead...
( PMGT -Bacon., Sat 14 Apr 2012, 11:10, closed)

That must be where I'm going wrong.
Maybe next time I'll say, "be with you shortly", then go to lunch.
(Nitrous Nitrous, Sat 14 Apr 2012, 19:31, closed)