National Bestminster Wank
I had a lovely surprise, a diect debit had been applied early and took me 98p into the red the day before i got paid, and an unauthorised overdraft penalty was applied. The direct debit date had been changed from previous years and I had no notification of the change. Having pointed out the obligations under the agreement, i got nowhere. Until that is I rang their press people from a number I got from work and blagged my way to someone senior.

Their guidelines said if it was less than 10 pounds and less than 1 week (I think?) it should be ignored, certainly 98p for less than 12hours! I`d already found someone with head not just used to keep ears separated, at the branch who`d said this, but didn`t give a name. but 3 months on it had not been refunded and I was thinking about credit ratings. Two asbestos letters saying what had happenedone to to mr important and cc`d to the branch manager based on a view from a barrister friend on the direct debit agreement , got some results after I followed it up by turning up in person and kicking up up a shitstorm in the branch when the manager tried all sorts of excuses as to the delay and piss poor response. Thrice armed is he whose cause is just.

I had both a visa and mastercard from them and as I always paid in full, I got a letter saying that they had to impose a charge on me because they were making no profit. I said fine have them back and I sent a letter to the banking ombudsman complaining about the wording, they still make a profit from the vendors end as they take a negotiated percentage from every transaction. The letter I received therefore contained a lie. Of course that was the last I heard.

I moved onto phone banking many years ago and my personal manager was great, even called me from time to time just for a chat. 4 years ago she left to have a baby. Not many people can have a convo with their bank manager on these lines" its a shame you`re pregnant and going" you sound like you`ll miss me" " yes I will, but it`s such a shame someone else got in first". cue laughter.

Now it is any one of a bunch of jobsworths and you can hear the intelligence inhibiting hairgel "innit?" Read the file, read my notes and then think, and call me back. Don`t piss me off I`ll move my custom, even If they are no better at customer liason,they`ll jump at someone totally reliable, but I`ll say I left because of you, and in writing, have a nice day.
(tootired Is searching for a funny sig, nothing good so far, Fri 17 Jul 2009, 20:03, 2 replies)

you sir
are a cunt

ithankyou
(raymond "three griddle pans" luxury yacht lovin' the christmas action, Fri 17 Jul 2009, 22:22, closed)

why... that`s almost decent of you!
I feel quite flattered.

My dad was a scourge of people not doing their jobs properly. He taught me that for a small amount of careful well aimed effort you could deal with jobsworths as they do most of the work for you.
If you do your job properly, I`m fine, mistakes happen, it is how you deal with them that matters. But duckers and divers will get shafted as a matter of principle and darwinian ethics.
(tootired Is searching for a funny sig, nothing good so far, Fri 17 Jul 2009, 22:38, closed)