ComplainingI like writing letters of complaint to companies containing the words "premier league muppetry", if only to give the poor office workers a good laugh on an otherwise dull day. Have you ever complained? Did it work?
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Scaryduck LIKES EGG, Thu 2 Sep 2010, 13:16)
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It's always best to be politeI remember when I was a frontline phone monkey for Dixons/The Link/Curry's about 10 years back.
Some people were treated so shabbily by the company, but were still so polite that you'd go out of your way to help them.
Some people, despite being almost 100% in the right, were so snappy and rude that you'd go out of your way to make their lives difficult.
It's always worth being nice to people - it gets you a lot further and you finish the call feeling happy and human. It's also not the phone person's fault you have a problem. However, a bit of snappiness and frustration is understandable and, provided there is no personal abuse or swearing then it has to be coped with - it's what the phone person gets paid for.
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disasterprone "Pyjamas caused the Holocaust", Wed 8 Sep 2010, 14:31,
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