Customers from HellThe customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
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chthonic, Thu 4 Sep 2008, 16:42)
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Ooo, somebody's been reading 'customers suck'!A recent one:
I work for a company that sells broadband, TV and phone. I work in the phone department. Now, the company says that anybody who has the TV with them can get a free telephone calls package that gives them evening and weekend calls to any UK landline. I work in the technical side of the phone department. With me so far?
I got a call from a customer recently who had missed a call from us.
Customer: I've just missed a call from you, I think it was about my free calls package.
Me: Ah, alright then. I just need to ask a few questions.
Customer: *gives account number, name and address*
Me: Thanks, now can I have the password on your account please? *It was 'wedding', for the record*
Customer: Yeah, it's family1
Me: Nope, that's not it, want to try again?
Customer: family
Me: Nope, it's not 'family' at all.
Customer: YES IT IS!
Me: No, it really isn't, I've got it right in front of me, I just need it for verification.
Customer: Oh, how am I supposed to remember passwords you give me?
Me: This will be something you set!
Customer: *shouts to somebody in the room* The password is family1, isn't it? Yeah, thought so! (To me) It's family fucking 1!
Me: No, it really isn't. I'm sorry, but without the password, we can't discuss your account. I can put you through to Customer Services if you like?
Customer: Well somebody just rang me a minute ago!
Me: They'd have still asked for your password.
Customer: Oh well, if it's that important, you'll call me.
Yes, because I'm going to jump through hoops and bend over backwards to ensure that you get a FREE product!
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Methylene Blue - electrohead, Fri 5 Sep 2008, 0:07,
3 replies)
Heh, I didn't know anyone else here read Customers Suck.(
Bob Todd whee, Fri 5 Sep 2008, 0:08,
closed)
Customers SuckI regularly read Customers Suck and sometimes post - along with b3ta it's my fave work avoidance site
Dktr S
(, Tue 9 Sep 2008, 13:12, closed)
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