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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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Problem
Problem with the Doosan 390L, wouldn't run a facing cycle properly.
Went down and had a look at what the operator was up to.

Tcha, not only was he trying to face the job with a G71, he hadn't put a R value into his offset table for the CRC for the following G70, and on top of that he was running the job line by line in MDI and was even trying to run Mazatrol code!

Would any of you IT experts taking the piss out of people's generally understandable lack of in-depth knowledge know what to do?
(, Fri 25 Sep 2009, 23:48, 11 replies)
Mazatrol sounds like a contraception pill.

(, Fri 25 Sep 2009, 23:51, closed)
Actually,
when I talk to my girlfriend about it, it has the same end result as a contraceptive pill.
(, Fri 25 Sep 2009, 23:55, closed)
I would
... But that's because I'm actually a mechanical engineer who now manages a team of IT people :)

Now, for a real challenge, Perl scripts to translate your Gerber to bespoke AOI cad files - been there & done that too.
(, Fri 25 Sep 2009, 23:56, closed)
gah
I knew there'd be one...!

Actually, our IT guy is a perl wiz, so I get him to do all that kind of stuff, mostly running CMM point-clouds to dump into our CAM for reverse engineering stuff.
(, Sat 26 Sep 2009, 0:00, closed)
Gerber
is French for 'puke'. It is, you know.
(, Sat 26 Sep 2009, 11:30, closed)
It's not in-depth knowledge which riles us.
More the lack of training, in my case. Which I have to clear up after on a daily basis.
(, Sat 26 Sep 2009, 0:39, closed)
there's lacking technical knowledge, which is fair enough (unless you're an IT manager, and I've dealt with more than a few IT managers that know less than I did when I was at school, 20 years ago)
and then there's sheer fuckwitted dumbass retards that don't have the brains that the gods gave a left handed screwdriver.
There's phoning me up because you don't realise that clicking the "cancel" button will cancel the operation that you want to cancel
There's threatening to sue us because your email wasn't delivered because you'd tried to send it to homail.com
There's spending ten minutes arguing, swearing to almighty jeebus that there is no address bar in you internet explorer and then suddenly realising that it does
there's me asking "are you using windows XP or vista", you saying "XP" and then after me tearing my hair out wondering what's happened to your control panel, you saying "Oh, this is actually and apple mac"

I know I'm not perfect but I do a fair job of hiding my ignorance
(, Sat 26 Sep 2009, 0:48, closed)
To be fair
I have encountered machines where the thread cutting and rough turning cycle G codes have swapped around. Christ knows why, both were running GE fanuc controllers.
(, Sat 26 Sep 2009, 8:22, closed)
Easy fix
Reroute power from the warp manifold and tie it into the main deflector dish. Then set up a Hexatonium flux emission by venting plasma from one of the aft nacelles, and re-polarise the hull plating.

When the auxiliary power grid comes online, you will notice some shaking; this is due to the emission's interference with the inertial dampeners. Some ancillary personnel being thrown over consoles is normal at this time, but you should soon be on your way.

Please let us know if we can be of any further assistance.
(, Sat 26 Sep 2009, 8:58, closed)
There are surprisingly few CNC machines in the average IT cupboard
and I don't think they feature that heavily in MCSE, CCNA, or CompTIA courses.

I'm not entirely sure what you thought your point was - but there is clearly a difference between not being familiar with very niche pieces of specialised equipment, and not knowing how to turn something on at the wall socket.
(, Sat 26 Sep 2009, 16:16, closed)
CNC has no mention in CCNA, I can tell you that.
Also in response to the OP...


Reverse the polarity. Fixes *everything*.
(, Sat 26 Sep 2009, 17:24, closed)

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